Privacy Policy
Last Updated: October 1st 2025
This privacy policy explains how Storywalk Amsterdam, operated by CasaForte B.V., collects, uses, and protects your personal data in compliance with the General Data Protection Regulation (GDPR).
1. Who we are
Storywalk Amsterdam is part of CasaForte B.V., registered in the Netherlands. We offer guided walking tours in Amsterdam. For all privacy-related matters, you can contact us at:
• CasaForte B.V. / Storywalk Amsterdam
• Email: hello@storywalkamsterdam.com
• Phone: +31 6 1234 5678
• Website: https://www.storywalkamsterdam.com
2. What personal data we collect
We may collect the following categories of data:
• Name, email address, phone number
• Booking details: date, tour type, number of participants
• Payment information (processed securely via third parties such as FareHarbor)
• Communication history (emails, messages)
• Technical data (IP address, browser type, operating system)
• Cookie data (via analytics tools)
3. Why we collect your data
We use your personal data to:
• Process and confirm bookings
• Communicate essential tour information
• Handle customer support
• Comply with legal obligations (e.g., tax administration)
• Improve our services through analytics
4. Legal grounds for data processing
We process data based on:
• Contractual necessity
• Legal obligations
• Legitimate interests (e.g., service improvement)
• Consent (e.g., newsletters)
5. International transfers
Some third-party service providers (e.g., FareHarbor, Google, Mailchimp) may store data outside the EU. We ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
6. Data retention
We store personal data only as long as necessary:
• Booking data: 7 years (tax regulations)
• Communications: 2 years
• Newsletter opt-ins: until unsubscribed
7. Sharing with third parties
We may share data with:
• FareHarbor for booking and payments
• Hosting providers and analytics tools (e.g., Google Analytics)
• Email service providers (e.g., Mailchimp, if applicable)
• Legal authorities when required
We sign data processing agreements with all third-party providers.
8. Cookies and tracking
We use cookies for:
• Website functionality
• Visitor analytics
• Marketing campaigns (if applicable)
You can manage cookies through your browser settings.
9. Your rights under GDPR
You have the right to:
• Access your data
• Access your data
• Correct or delete data
• Restrict or object to processing
• Withdraw consent
• Lodge a complaint with a supervisory authority
10. Profiling and automation
We do not use your data for automated decision-making or profiling.
11. Changes to this policy
We reserve the right to update this policy. Changes will be posted on this page.